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aliganj lucknowDonor Support
A clear explanation of how donation-related issues, accidental payments, and refund reviews are handled.
Because donations are quickly directed toward active charitable work, refunds are generally not available after successful processing. However, we do review genuine cases involving accidental or incorrect transactions.
Include your transaction receipt, payment method, amount, date, and a short explanation of the issue so our team can review it efficiently.
Uttishtha Seva Sansthanam is deeply grateful for your support. Since donations are generally allocated promptly to ongoing charitable programs such as education support, food assistance, and healthcare initiatives, we do not usually offer refunds once a donation has been processed successfully.
If a donation was made accidentally or an incorrect amount was charged due to a technical issue, we will review the matter in good faith. Please contact our support team within 7 days of the transaction and share the receipt, payment details, and a short description of the problem.
If a refund is approved for an erroneous transaction, it will be processed back to the original payment method. Depending on your bank or payment provider, the credited amount may take approximately 10 to 15 business days to reflect.
Once a tax exemption receipt or similar donation acknowledgment has been issued, the donation may no longer be refundable, as this can involve compliance obligations and financial record requirements.
To request a review of a transaction or ask questions related to a donation, please email us with the subject line Refund Request and include all relevant transaction details so we can assist promptly.
We try to respond with care and clarity when payment concerns are reported promptly and with complete details.